Privacy policy.

Who we are

Broadway Hair Academy provides salon services, academy courses, online booking information and shop products through this website. This policy explains how we collect and use personal information when you visit the site, contact us, book an appointment, enrol on a course, create an account or place an order.

Information we collect

We may collect information you choose to provide, including your name, email address, phone number, appointment or course enquiry details, billing and delivery information, account details, order history and any message you send through our forms. We may also collect technical information such as your IP address, browser type, device information and pages visited.

How we use your information

We use personal information to respond to enquiries, manage bookings, support course enrolments, process shop orders, take payments, provide customer service, improve the website and keep appropriate business records. We only use information where it is needed to provide our services, meet legal obligations, protect the business or support a clear customer request.

Bookings, courses and shop orders

Online appointment booking may be handled through Fresha or another booking platform used by the salon. Shop orders and payments may be processed through WooCommerce and the payment options shown at checkout, including card, PayPal or Klarna where available. These providers may process your information under their own privacy terms when you use their services.

Contact forms and communications

When you submit a contact, course, booking or mailing list form, we use the details provided to reply to you and manage your request. If you opt in to receive updates, we may send occasional salon, academy or product information. You can ask us to stop sending marketing messages at any time.

Cookies and website activity

The website may use cookies and similar technologies to keep the site working, support accounts and checkout, remember preferences, protect forms from spam and understand general website activity. You can manage cookies in your browser settings, but some parts of the site may not work correctly if essential cookies are disabled.

Sharing your information

We do not sell personal information. We may share information with trusted service providers who help operate the website, process payments, manage bookings, deliver emails, provide hosting, support security or fulfil orders. We may also share information where required by law or to protect our rights, customers or services.

How long we keep information

We keep personal information only for as long as reasonably needed for the purpose it was collected, including customer service, booking records, course administration, order records, accounting, legal or security requirements. When information is no longer needed, it will be deleted, anonymised or securely retained only where necessary.

Your choices and rights

You can contact us to ask what personal information we hold about you, request a correction, ask for deletion where appropriate, object to certain uses or withdraw marketing consent. Some information may need to be retained where we have a legal, accounting or legitimate business reason to keep it.

Keeping information secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. No website or online service can be guaranteed completely secure, so please avoid sending sensitive information unless it is necessary for your booking, course enquiry or order.

Updates to this policy

We may update this privacy policy as the salon, academy, shop or website changes. The latest version will be available on this page, and the client can update the wording as services, systems or legal requirements change.

Contact

If you have questions about this privacy policy or how your information is used, please contact Broadway Hair Academy through the contact details or contact form provided on this website.