Terms and conditions.

Salon appointments

Appointments at Broadway Hair Academy are offered subject to stylist availability, service suitability and consultation. Please arrive on time for your booking so we can complete your service safely and without reducing the time reserved for other clients.

Booking, changes and cancellations

Online booking may be managed through Fresha or another booking platform used by the salon. If you need to move or cancel an appointment, please contact us as early as possible. Late arrivals, missed appointments or repeated short-notice cancellations may require a new booking or deposit before a future appointment is confirmed.

Consultations, colour and treatments

Colour, balayage, extension, bridal and treatment services may require a consultation, patch test or strand test before the appointment can go ahead. Final results depend on hair history, condition, home care and the professional advice given during consultation.

Academy courses

Course places are subject to availability, eligibility and payment confirmation. Course dates, schedules, tutors and content may be adjusted where needed to protect teaching quality or salon operations. Learners are expected to attend on time, follow health and safety guidance, and complete any practical requirements set by the academy.

Shop orders and payments

Products, tools, treatments, course payments and salon services may be paid for using the payment methods shown at checkout, including card, PayPal or Klarna where available. Prices, stock availability and promotions may change from time to time. Orders are confirmed only once payment has been successfully processed.

Refunds, aftercare and responsibility

Please follow any aftercare advice given by the salon or academy. If you have a concern about a service, product or course, contact us as soon as possible so we can review it fairly. Nothing in these terms affects your statutory rights.